Can I pay my bill online?
Yes. Click here to be redirected to our payment provider.
Can I pay over the phone?
We do take credit cards over the phone, but a service charge is added. The service charge is a sliding fee based on the amount you are paying:
$0-50 – $2.00 fee
$50.01-100.00 – $2.95 fee
$100.01-200.00 – $4.95 fee
$200.01-300.00 – 6.95 fee
For each subsequent $100.00, add $2.00 to the fee
Can I pay by Autodraft?
Yes. Download the form on this website and submit it to our office along with a voided check. Please allow 30 days to set up the autodraft account.
Can you explain the charges on my bill?
Why is my water brown and/or cloudy?
A change of pressure in the water lines, likely due to line or hydrant flushing or construction activity, has stirred up the naturally occurring manganese sediment in the water. The water is perfectly safe for consumption. The water should clear up within 24-48 hours. While the water is brown, avoid washing white clothes, as it may stain. If you have washed your white clothes in it and they are stained, you can launder them in RIT rust remover or a similar product.
My water smells like rotten eggs.
The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer’s instructions). Please contact us if the odor persists or if it is present in both the hot and cold water.
Why does my water appear milky or cloudy?
A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.
Where does our water come from?
We currently pump our water from aquifers below the District.
What are my HOA dues?
Please contact the HOA management company, PCMS, at 303-224-0004 or www.pcms.net for HOA information.
Where do I submit paint samples, landscape changes, architectural changes, etc.?
Please contact the HOA management company, PCMS, at 303-224-0004 or www.pcms.net for HOA submittal and review information.
Where do I get a pool ID card?
During the swimming season (generally Memorial Day through Labor Day), take a copy of your water bill, showing the $32/month Park and Recreation fee, to the pool on Sundays between 5 PM and 7 PM and they can make a card for you there. If this time does not work for you, please call the pool directly at 303-840-1187 to make alternative arrangements.
How do I get the access code for the tennis courts?
Please call our office at 303-858-9909.
Can I reserve the park pavilion for a private function?
The park pavilion on the south side of Stonegate (near the south pool and tennis courts) can be reserved at no charge on a first come/first served basis. Please call our office at 303-858-9909 to make reservations. The park pavilion on the north side on Lincoln Ave., in the Lincoln Park Metropolitan District can be reserved by calling R.S. Wells, the management company for the Lincoln Park Metropolitan District, at 303-779-4525.
Can the pool be reserved for private functions?
Yes, the pool can be reserved after hours, for a fee, for private functions. Please call the pool directly at 303-840-1187 to make arrangements.
Can we use the pool in Lincoln Park Metropolitan District?
Yes, residents of Stonegate Village Metropolitan District, with a valid pool ID, may also use the pool located in the Lincoln Park Metropolitan District.
Can I reserve the Community Center?
Yes, residents of the District may reserve the Community Center for private functions. Please contact PCMS at 303-224-0004 or www.pcms.net for more information and to make reservations.
Why is the water so expensive in Stonegate? If the District is on wells, why isn't the water free?
Even though the District gets water from the aquifer, there is cost associated with treating and distributing the water. The District currently has 15 wells (all of which cost a significant amount of money to drill and maintain) a water treatment facility, and miles of distribution lines to get the water to your homes. On a daily basis, the entire system has to be checked to make sure that your service is uninteruppted. The District continues to look for ways to improve service to the community, including the acquisition of renewable water.
Who decides to increase the water rates? Do I have any input?
The District Board decides the water rates. The water rates are based on providing enough revenue to cover operation and maintenance costs, as well as build a reserve for capital improvments. You can provide input to the Board either in written form or by attending any of the Board meetings.
Why does the District take care of the parks and recreation and not the HOA?
When the District was created, one of the purposes for it was to maintain parks and open space. The District, being a governmental entity, has the ability to collect revenue to pay for these services. The HOA does not maintain the parks because the District already had this service in place.
My mill levy is high, what does the District do with this money?
The mill levy you pay on your property tax bill goes primarily to pay off the debt that was acquired to build the water and sanitary sewer system. A small portion of it goes to operations of the District.
Why does the District water open space at times when residents are not permitted to?
The majority of the open space in Stonegate is irrigated with treated effluent water. The District, because of agreements with a larger, regional watershed organization, has to discharge a certain amount back into the Cherry Creek Basin. At times, we have more than we need to discharge, so it is used for irrigation purposes rather than letting it run out of Stonegate.
Who do I call when I see a broken sprinkler in the parks or open space?
Please call the District office at 303-858-9909; tell them that you need to report a broken sprinkler. After office hours, the District's answering service will take the call and dispatch it to the appropriate person.
How can I make requests to the District for improvements to the pool or playgrounds?
You can do any of the following three things: 1) talk to the District staff at 303-858-9909 and ask them to relay your requests to the Board; 2) write a letter to the District Board - it can be mailed to 2 Inverness Drive East, Ste 200, Englewood, CO 80112; or 3) attend a Board meeting, which meets the third Wednesday of every month at the same address as the mailing address at 5:00 p.m.
